Returns & Warranty Policy

Return/Exchange Policy

Snowsport Pty Ltd offers FREE shipping on all purchases within Australia. International orders are FREE over $500 AUS However, if you choose to send your item back to us from abroad, you will pay for the postage. Carrier Calculated charges are used with purchases made overseas. 

If you have made an incorrect choice, Snowsport will gladly exchange, refund or credit you for full priced items within 60 days of purchase, if the following conditions are met:

  • The item has not been worn or used in any way
  • The packaging of the product is intact, and all swing tags are attached.
  • You provide a copy of the proof of purchase
  • The item is returned within 60 days of purchase
  • The item is returned to Snowsport via registered post, courier or simply dropped of at our shop in Thredbo.

Please note:
If these requirements are not satisfied, Snowsport International Pty Ltd reserves the right to not refund or exchange your product.

Do we return Sale Items?

Snowsport will exchange, repair or refund a sale item if the item is faulty, provided that the fault of the item was not the reason for its discount in the first place. Should you change your mind about a sale item, provided that it is in its original condition, we will exchange NOT REFUND your product within 30 days of purchase provided it is unworn and unused.

Returns Address

Attn: Online Returns
Snowsport International Pty Ltd

PO Box 81 
Mowamba Place
Thredbo, NSW, Australia 2625

 

Warranty terms and conditions

We want our customers to be 100% satisfied with their shopping experience.

If your goods are damaged due to manufacturing, we will refund, exchange, repair or credit you within 60 days of purchase. We cannot warranty goods without proof of purchase, so please keep your receipt.

However, Snowsport International Pty Ltd reserves the right to not offer exchange, return, refund or credit a product where the item fault is the result of mistreatment. Some of the things that we consider not under warranty are:

  • Normal wear that occurs from usage over time. Could be fabric fading from long terms sun exposure or tears in fabric that are not located on seams.
  • Damage due to improper care or mistreatment like scratches on lenses.
  • Loss of items outside of Australia. (We will help to the best of our ability to track items down)

If you have any questions, please contact us on +61 2 64576393, Monday to Friday 9-4. Or email us at: [email protected]

Domestic Return Paid Parcels Reply Paid Service.

The details of your Reply Paid Service are as follows:

 

Charge Account:

9662221 - Snowsports International P/L

 

 

 

Reply Paid Address:

Reply Paid 88867

 

 

Snowsport International

PO Box 81 

THREDBO NSW 2625

Australia

 

 

 

 

 

 

 

 

 

 

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